Question 1

Will I definitely receive a prescription?

Accepted Answer

No. Prescription treatments are available only if a licensed provider determines they are medically appropriate for you after reviewing your intake and completing a telehealth visit. Some patients receive a lifestyle-only plan, a request for labs, or a recommendation to see their primary care provider instead.

Question 2

Are compounded medications FDA-approved?

Accepted Answer

No. Compounded medications are prepared by licensed pharmacies for individual patients under a valid prescription, but they are not FDA-approved and may not be appropriate for every patient. Your provider will discuss risks, benefits, and alternatives before any decision.

Question 3

Do you take insurance?

Accepted Answer

No. Liv 1 Healthcare is a cash-pay platform. Visit fees and any pharmacy charges are paid directly, with transparent pricing shown before you commit to anything.

Question 4

Who decides my treatment plan?

Accepted Answer

An independent, state-licensed clinician. Liv 1 Healthcare coordinates education, scheduling, intake, and follow-up — it does not make medical decisions and never guarantees any outcome.

Question 5

What happens if a treatment isn't right for me?

Accepted Answer

Your provider will explain why, document it in your plan, and may suggest alternatives such as lifestyle changes, additional labs, or care from another specialist. You are never charged for medication that was not prescribed.

Question 6

Can I stop treatment once it starts?

Accepted Answer

Yes. You may choose whether to proceed with any prescribed therapy, and you can pause or stop at any time. We encourage you to discuss changes with your provider first.

Question 7

Is this a replacement for my primary care doctor?

Accepted Answer

No. This platform does not replace emergency care or primary care. If you are experiencing a medical emergency, call 911.

Question 8

Which states do you serve?

Accepted Answer

Availability depends on state law and provider licensure. The eligibility check confirms whether visits are currently offered in your state before you pay anything.

Frequently asked questions